Q3 Update
Dear Laguna Friends,
Q2 propelled our revenue forward 500% and Q3 did that and more for our sales pipeline. While these numbers are exciting, they’re a result of a foundational growth in: trust & credibility.
In today's AI landscape, many companies are making big promises but failing to meet the real-world challenges of their customers. In order to succeed, you have to have the whole package to truly establish trust and credibility in the market. It’s not just the incredible functionality of your product that wins the day, but also addressing every need of your customer—from privacy, cybersecurity, and legal requirements, to user experience, to alignment with KPIs.
At Laguna, our success comes from a holistic approach that supports our customers at every step of their journey. We recognize that adoption and true value creation can only be achieved through a trusted partnership and ongoing support.
The demand for this approach has been humbling. To meet this moment, we’re expanding our team and beginning a new fundraising round to continue delivering the quality you expect.
This principle of earning trust & credibility also guides our future. We’re thoughtfully developing our next generation of AI, including agent-based systems, using an approach of progressive adoption. We start with a human in the loop, proving our value at every step. As we earn user trust and enterprise adoption, our solutions can progressively do more to empower your team.
As always, thank you for being on this journey with us.
The Laguna Team
Case Study
Multi-State Health Plan Cuts Care Manager Documentation Time 66%, While Improving Care Quality
Care managers at a multi-state health plan were spending up to 75% of their time on admin work, which limited their direct interaction time with members. Team supervisors spent hours manually reviewing calls for compliance, all while the health plan was under pressure to cut administrative costs.The health plan's leadership implemented Laguna Companion and Laguna Insight to reduce admin burden for care managers and supervisors and give them back time for providing care.
Customer Voices
Here’s what leadership and care teams have been saying about Laguna this past quarter.
How do you measure trust? You listen to your customers and users. We’ve been humbled and energized to hear so much praise for Laguna this quarter from everyone from CTOs to social workers, so we put together a collection of some of our favorite quotes.
Voices of Laguna
How Clinically Intelligent Conversational AI is Transforming Care Management
In this Q&A, Dana Sinai, VP of Conversational AI at Laguna Health, shares the benefits and evolution of clinically intelligent conversational AI. As a licensed clinical psychologist with nearly two decades of experience at the intersection of AI and clinical, her unique background bridges clinical practice, academic research, and data science to provide valuable insights to health plan leaders.
In Development
Agents are a powerful tool for efficiency, we’re putting them to work for care teams.
We're working on the next generation of AI tools: agents. While it may seem counterintuitive, these agents will play a huge role in making healthcare more human. By automating the repetitive administrative tasks that currently limit time for real conversations and expanding reach to lower risk members, our AI will empower care teams to focus on the invaluable human side of care. Our agent, LISA (Laguna Intelligent Support Assistant), is already successfully providing support and education to health plan members and will soon be integrated directly into the care manager's workflow.
💜 The Laguna Team
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Let’s talk about how Laguna can Elevate Your Care 💜 Team
