Let LISA handle tasks while you engage members
Laguna’s Intelligent Support Agent—LISA—takes many forms to help care teams complete diverse member and provider facing tasks, freeing up valuable time for member interactions. From automating your call queue to providing 24/7 support to members, LISA is at your service.
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Automate outbound calls and connect with more members
Spend less time making cold calls and more time talking with members by automating your outbound call queue. LISA Connector reaches out to members and connects you only when they answer and are ready to engage. LISA connects more members, schedules convenient follow ups, and optimizes voicemail messaging for more callbacks.
Route members to the right person immediately
LISA Navigator uses conversational AI to understand why members are calling and route them to the appropriate care team member on the first try. Capturing essential information upfront eliminates multiple transfers and long hold times, ensuring members reach the right person quickly. LISA Navigator does a warm hand off to a human agent while providing context about the member for more personalized and efficient experience.
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Conduct comprehensive, assessments directly with members
LISA Assessor automates the delivery of standardized health assessments ensuring regulatory compliance while freeing care managers to focus on meaningful member conversations. Our AI-powered solution conducts assessments using validated protocols, captures responses accurately, and provides care managers with complete, audit-ready documentation—transforming a time-consuming burden into an efficient, member-friendly process.
Answer members' questions and provide 24/7 support
LISA Supporter provides support to members between live interactions, answering questions and delivering personalized education—all while ensuring appropriate escalation to human staff when needed. LISA improves member satisfaction through accessible support while appropriately escalating based on your protocols.
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Help members close the loop on care
LISA Closer extends your care team's reach beyond live interactions by following up with members to help them achieve their goals. From closing care gaps to medication adherence, LISA Closer gives you more touch points for managing care.
Human at the Helm
Adding agents to your workflow should not add any risk, especially when it comes to your member’s health. Laguna’s agents are designed to keep the human at the helm and ensure compliance at every touch point.
Appropriate Escalations
Members are always routed to an appropriate member of your team or emergency services based on your protocols.
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Low-risk Workflows
LISA is designed to automate low-risk, routine tasks. LISA does not practice medicine or give medical advice.
Transparency & Control
Laguna Companion and Laguna Insight provide visibility and control of LISA’s workflows, allowing your team to audit and take over at any time.
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Let’s talk about how Laguna can Elevate Your Care 💜 Team
