Drive the results you care about

Whether you’re looking to generate more conversations or increase the quality of member interactions, Laguna’s conversational AI and flexible configuration allows you to optimize the right performance indicators for your business.

Training with every interaction

Every member call is an opportunity for encouragement and improvement. Provide continuous feedback to your team.

Flexible Implementation

Discover what drives top performers and learn how to elevate the performance of your entire team.

Adaptive Care Methodologies

Configured to your preferred methodology, whether that’s motivational interviewing, alliance building, SOAP, or SBAR, or another approach

Integration

Seamless integration with your existing workflow

Laguna effortlessly integrates with your existing systems. Our technology ensures easy implementation, allowing you to enhance your care management workflows and technologies without disruption. Experience a more efficient workflow that leverages the full potential of your current infrastructure.

Trust & Security

Keep your data secure

Don’t compromise on security. With HIPAA, SOC II, and ISO compliance, as well as hosting on AWS and Azure, and advanced encryption, keep your customer’s data safe. Regular audits ensure top security.

Flexibility

Expand to member services and beyond

A superior workflow experience shouldn't be confined to care management alone. Empower member services and other frontline teams with efficiency driven by Laguna’s AI. With conversational AI, frontline teams can enhance their customer engagement, ensuring exceptional service for everyone.

Coaching & Training

Foster growth with consistent feedback

Team leads can’t listen to every call, but Laguna can. With real-time insights and training, frontline team members can improve and thrive in their roles.

Customer Love

myLaurel validated 26% efficiency gain in 4 weeks

“We wanted to make sure we had a strong partner that could work with us, a strong implementation plan, speed to value, and ROI - all of those things were hit on the head with Laguna”

— Jamie Babcock, SVP Care Services & Operations

You Decide How to Use Your ROI

Impact More Members

Add care managers to your team, amplifying impact on your member population

Reduce Medical Costs

Improve member outcomes through improving the quality of care

Optimize Ops Budget

Do more with less, increase care manager caseload

Get in touch

Let’s talk about how Laguna can Elevate Your Care 💜 Team

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