Transform Quality Management into Actionable Intelligence
Laguna Insight automates 100% of quality evaluations and gives you actionable intelligence that empowers quality managers and improves performance across care management teams.
Scalable quality
Expand supervisor capacity to more case managers. Scale operations without proportional cost increases.
Compliance coverage
100% call monitoring for comprehensive NCQA and URAC accreditation data.
Reduce burnout & turnover
Real-time visibility across all teams and service lines enables evidence-based decisions about where to focus on improving.
Evaluate every interaction
Evaluate every interaction based on your own quality standards with automated evaluation forms.
Reclaim time for coaching and strategy
Eliminate variation with consistent standards
Identify gaps and strengths for each team member
Get comprehensive data for compliance
100% call evaluation provides more comprehensive data for NCQA and URAC accreditation.
Answer compliance questions on every interaction
Export compliance data for auditing purposes
Address problems early to ensure better outcomes
Get real-time visibility across all your teams
Evaluations and care manager activity drive real-time productivity and quality metrics at the team, individual, and call level.
Monitor performance with complete visibility
Celebrate successes and identify opportunities
Configure to the metrics that matter to you
Provide feedback your team trusts
Provide objective, consistent evaluations backed by transcript evidence—send directly to your team members for their review.
Review the most relevant calls for fairness
Apply consistent evaluation criteria to everyone
Create trust and transparency with one shared view
Key features
Automated Evaluations
AI evaluates 100% of calls against your specific quality criteria—not generic templates.
Customizable Forms
Transform your existing templates into AI-powered evaluations with support for department-specific protocols.
Intelligent Calibration
Insight learns your standards. After 10 reviews per form, achieve strong alignment with your definition of quality.
Comprehensive Workspace
Everything in one view: evaluation, recording, transcript, documentation, and more. No switching between systems.
Performance Dashboards
Role-based views at individual, team, and LOB levels. Track productivity and quality metrics with custom configuration.
Human-in-the-Loop Evaluations
Supervisors review AI-generated evaluations for one-on-one reviews. Maintain human judgment, automate the heavy lifting.
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Let’s talk about how Laguna can Elevate Your Care 💜 Team
