Introducing the New Laguna Insight: From Visibility to Actionable Intelligence✨

We’re thrilled to announce the arrival of the new Laguna Insight — a major evolution of the platform that earned recognition as one of TIME Magazine's Best Inventions of 2024.

While the first version of Laguna Insight gave supervisors unprecedented visibility into care management conversations, our latest release transforms that visibility into action. A new capability — automated evaluations — now evaluates every member call against each organization and team’s specific quality criteria. These are not generic templates, but the actual audit forms, compliance requirements, and clinical protocols that define quality for each unique team.

"The industry has been stuck in a paradigm of sampling and hoping," said Yoni Shtein, CEO and Co-founder of Laguna Health. "The new Laguna Insight breaks that paradigm. We take your exact quality standards — whether that's a 42-question audit form or department-specific criteria for your NICU team — and score every single call against them. That's not customization. That's operationalizing your definition of quality at scale."

What's New in Laguna Insight:

• Your Forms, Operationalized: Organizations provide their existing quality templates — often complex Excel spreadsheets with dozens of criteria — and Laguna converts them into AI-powered evaluation templates. Every call is scored against YOUR standards.
• AI That Learns Your Standards: Supervisors review AI-generated evaluations and make corrections. Each correction trains the AI, creating a continuous improvement loop that aligns the system to your team's specific expectations.
• From Insights to Action: The new Laguna Insight is the intelligence layer that powers the entire Laguna product suite. Evaluations flow into real-time coaching via Companion and can power automated workflows via Laguna’s Intelligent Support Agent—LISA.
• Configurable by Department: Specialized clinical teams — Oncology, Behavioral Health, Maternity, Transplant, etc. — each have unique quality criteria. Laguna Insight handles this complexity, scoring calls against department-specific protocols.

The platform builds on proven results. At a multi-state health plan Laguna has demonstrated a 66% reduction in post call documentation time and the estimated medical cost avoidance is significant — making Laguna a critical tool for reducing costs while maintaining quality of care.

For more information about Laguna Insight, visit our product page and please reach out to us to book a demo! We’d love to discuss how Laguna can support your care team.