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Laguna Companion

Streamline your team's workflow

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Maximize your team's potential

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Automate tasks and free up time for care

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Health Plans

Increase efficiency, drive consistent quality, and delight your team

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Enhance your team productivity with conversational AI solutions designed for BPOs, TPAs, Care Navigators, and more

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Care Management

Streamline calls and documentation, use conversational AI to capture member details

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Get insights into your team and operation to enhance performance and improve training

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Laguna Reef

AI that’s trained, secure, and compliant for healthcare

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AI-Powered Cost Savings: The Two-Step Strategy for Payers

A two-step strategy to implementing AI for health plans can lead to reduced admin and medical costs.

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From contextual care to conversational AI

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Reports

Free to read. No form.

  • 2026White paper· CompanionThe Self-Correcting Note: learning from clinician edits, at the team level

    Dana Sinai, PhD · April 22, 2026

    Companion studies how a team edits notes, then proposes a change. A person approves it.
    →
  • 2026White paper· InsightBeyond the Loop: how Insight learns an organization's own standard of quality

    Dana Sinai, PhD · January 15, 2026

    The AI and the organization's experts review the same calls, then leaders decide what quality means.
    →
  • 2023Randomized trial· Peer-reviewedBehavioral support after discharge lowered readmission costs in a randomized trial

    Minga I, Spiro A, Shtein Y, et al. · Journal of Healthcare Management, 2023

    18% lower adjusted readmission cost per enrolled patient.
    →
  • 2021Claims analysis· Peer-reviewed4% of members drive 37% of cost: what happens after hospital discharge

    Duncan I, Fitzner K, Zhao E, Shtein Y. · Population Health Management, 2021

    Members with a hospital admission are 4% of the population and 37% of total cost.
    →
  • ReportActuarial report· Free PDFMental health and substance use raise the cost of a hospital stay

    Duncan I, Fitzner K, Richard M, Shtein Y. · Santa Barbara Actuaries

    $5,170 vs. $3,563 per member per month for admitted members with and without an MH/SA diagnosis.
    →

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